Shipping policy

Shipping Policy - Healing Glow Co

Thank you for supporting Healing Glow Co. We’re committed to getting your order to you as quickly and safely as possible.

Processing Times

All orders are processed within 1–3 business days (excluding weekends and public holidays).
You’ll receive a confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (Within Australia)

We use Australia Post to deliver your wellness products safely to your door anywhere in Australia. Shipping options are calculated directly at checkout based on the total size and weight of your order.

  • Standard Shipping: 2–6 business days.

  • Express Post: 1–4 business days.

Please note: Delivery to regional or remote communities may require a few additional business days.

International Shipping (By Request only)

We now proudly ship worldwide! Shipping rates are automatically calculated at checkout based on the total weight of your order and your delivery destination.

  • International Delivery Times: Transit times vary depending on your location, but generally arrive within 6–15 business days.

Duties, Taxes, and Customs

International orders may be subject to local customs duties, taxes, or import fees once the parcel arrives in your destination country.

  • Please note: All customs duties, taxes, or import charges are the sole responsibility of the customer and are not included in our product pricing or shipping rates. We recommend checking with your local customs office for estimated costs before placing an order.

Digital Products (PDF Downloads)

Digital items such as recipe books, eBooks, and food guides are delivered instantly via email after purchase.

No physical item will be shipped, and no shipping fees apply to digital products.

If you don’t receive your download link within a few minutes, please check your spam or junk folder. For help, contact us at info@healingglowco.com.au.

Order Issues or Delays

If your order hasn’t arrived within the expected timeframe or tracking shows delays, please contact us at:
info@healingglowco.com.au

We recommend choosing a tracked shipping method and keeping your tracking number for reference.

Incorrect Address

Please ensure your shipping details are correct at checkout. Healing Glow Co is not responsible for delivery delays or lost parcels due to incorrect or incomplete addresses.